Frequently Asked Questions
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| Q: | How do I contact Gym Closet? |
| A: | Gym Closet can be contacted in a several ways. You may call us at 1-800-445-8873 or fax us at 1-586-997-4866. You may also send correspondence to Gym Closet P.O. Box 549, Temperance, MI. 48182 or email to: email@gymcloset.com |
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| Q: | What is a purchase order? |
| A: | A purchase order is a form used to request goods and services. It contains a unique purchase order number and tells us what you want, the billing address and the shipping address. The purchase order also allows us to be paid. If your school requires you to have a purchase order number to order from us, we need that number. |
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| Q: | Where do I get a purchase order? |
| A: | A purchase order is normally obtained from your board of education's purchasing department. Some schools don't have to go to their board of education to get a purchase order, instead, they are issued at the school. Some schools don't even issue purchase orders. |
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| Q: | Can a parent teacher organization be billed? |
| A: | Yes, we can bill your PTA or PTO organization when products are shipped to your school. |
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| Q: | How long will it take to get my order? |
| A: | Normally, if the item is in stock, we ship your order within 2 business days after receipt. How long it takes to be delivered depends on where you live and varies from 1 to 5 days. For non stock items, please allow 3 to 4 weeks for delivery. |
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| Q: | What is a backorder? |
| A: | When we are temporarily out of an item, we call that a backorder. We sometimes run out of an item when there is a high demand or when the manufacturer is unable to supply us with the item. We can often tell you what the wait will be on a backordered item if you contact our customer service department. |
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| Q: | What is a Drop ship? |
| A: | A drop ship occurs whenever you order an item that we either don't stock or when you order a large quantity of an item we do stock. In either case, we ask the manufacturer to ship your item for us and we call it a drop shipment. |
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| Q: | Why doesn't my packing list have prices listed? |
| A: | Our packing lists are designed to allow you to check in the equipment you ordered. An invoice will be sent separate from the order and will include all applicable charges. |
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| Q: | How much will it cost to ship my order? |
| A: | Please add $7.95 for orders with a subtotal less than $53.00. Add 15% for orders with a subtotal of $53.00 to $398.99. UPS orders over $399.00 are shipped FREE!. Note: Free shipping does NOT apply to products with item numbers that begin with "OS" or "FT". Shipping on oversized and freight items is 15%. In some instances, shipping on a freight item may be more. If an additional charge on a freight item is necessary, we will contact you with a quote. Free shipping may not be combined with any other offer. Contiguous U.S. only. Inside deliver, COD, delivery notifications and shipping outside the contiguous United States require additional charges. Please call or e-mail us for a quote. Send requests to email@gymcloset.com |
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| Q: | What are motor freight charges? |
| A: | United Parcel Service and Fed-Ex Ground are small package delivery companies, they don't accept large and or heavy packages. To ship large and or heavy packages, a freight carrier is required. Their services are expensive and motor freight charges are those charges imposed by a freight carrier to ship something. Please inspect your items before signing for your equipment. If it is damaged, either refuse delivery and/or call customer service while the delivery truck waits. |
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| Q: | Do I need to give my credit card number to order on line? |
| A: | No. If you are uncomfortable giving your credit card number online, you can pay off line by either calling us with your credit card number, or sending in a check with the order. |
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| Q: | What is our federal tax ID number? |
| A: | 34-1276429. |
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| Q: | What is our e-mail address |
| A: | Customer service may be contacted at: email@gymcloset.com |
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